FILL & TIE 105 WATER BALLOONS IN LESS THAN 60 SECONDS!
Frequently Asked Questions
FREQUENTLY ASKED QUESTIONS
When will I receive my Bunch-O-Balloons? Dependent on stock availability, Standard Shipping takes 20 to 25 days of placing your order or if your purchased Priority Handling within 10 to 15 days
How do I track my shipment? Your tracking # will be issued once your ZURU Bunch-O-Balloons has been dispatched which will be within 48hrs of placing your order.
This will be emailed to you if you have submitted your email address or
Please contact ZURU Customer Services Monday - Friday between 07:00am to 4:00pm AEST time:
You can track your ordering using the following web portal: www.ec-firstclass.org
Its been over 48hrs and I have not received my tracking #?
Please contact ZURU Customer Services Monday - Friday between 7:00am to 4:00pm AEST time:
Its been over 25 days (standard Shipping) or 15 Days (Priority Handling) and I have not received my Bunch-O-Balloons?
Please use your tracking # to locate your ZURU Bunch-O-Balloons and if this does not solve your query, Please contact ZURU Customer Services Monday - Friday between 7:00am to 4:00pm AEST time: Email: firstname.lastname@example.org
How do I fill my Bunch-O-Balloons up? 1. Screw the Quick Connector on to the fitting at the base on the Bunch-O-Balloons 2. Attach the Quick Connector to the hose fitting and turn on water. 3. Fill till the balloons are the size of an apple and shake. They will fall off the straws and self tie.
What will happen if I don’t turn off the water? The balloons will burst.
What to do after using them? The balloons and O-rings are biodegradable and environmentally friendly. The straws are recycled plastic. Please recycle.
Are they reusable ? No
How many balloons in a pack? 35 balloons per bunch and 3 bunches per pack. That’s 105 balloons!
Are bunch of balloons safe? Yes however we you must dispose of them responsibly after use - Only suitable for children over 6 years old
How do I order?
You can order online or by calling our free phone number . You must be over 18 and have a credit card
How do I know if my order has been processed?
You will receive a confirmation at the end of your order process and if you provide your email address your will receive an email confirmation
What happens if I cancel my order? You will need to email your reason for cancelling the order before your refund can be processed.
Replacements and Refunds
Your satisfaction is important to us and is 100% Guaranteed. If you are dissatisfied with any merchandise for any reason, simply return the product within 30 days of receipt for a full refund of your purchase price, excluding shipping and handling.
To return an item, we request that you first contact us at +1 800 213 319 or email@example.com Monday - Friday 7:00am to 4:00pm AEST to obtain a Return Authorization # (RA#) Postage costs you incur to return an item are non-refundable.
Unauthorized or hand delivered returns will not be accepted.
We suggest you ship returns via a GROUND method that can be tracked (UPS ground / FedEx Ground / Priority mail) to the following address:
91 Gilbert Road
Castle Hill, NSW 2154, Australia
Along with your return, be sure to include the following: 1. Your order number and/or your complete name, address, and billing phone or email address
2. A detailed explanation regarding your reason for returning the item(s)
3. Information about whether you would like a refund or a replacement
How long will a replacement take? 10 to 15 days and we will send with Priority Handling free of charge
How long will a refund take? After we have reviewed your case, if approved, it may take 5 to 7 days for the refund to show on your credit card
Privacy and Security Questions
What do you do with my personal information? We only use your details for the purposes of transacting your order and customer services. All personal information will be deleted permanently after 90 days We will not share your information with any third parties